Knowledge
Grouped by service. Each article covers one thing.
LINE AI Customer Service
How to Set Up LINE AI Customer Service
Setting up AI customer service on a LINE Official Account: when it makes sense, the four setup stages, how to think about budget, and the security and compliance basics.
AI vs Human Customer Service: How to Decide
AI and human support are good at different things. How to compare cost, speed and risk for your own brand, and why most brands should use both.
AI Brand Search Visibility
What Is AEO? A Short Guide for Brands
AEO (Answer Engine Optimization) means making your brand easy for AI tools to find, understand and describe correctly. What it is, how it relates to SEO and where to start.
AEO vs SEO: What Changes and What Stays the Same
SEO aims for rankings and clicks. AEO aims for accurate mentions in AI answers. A plain comparison of goals, work and measures, and how to run both.
How AI Answers Affect Your Brand, and How to Test It
AI tools can leave your brand out, get facts wrong or suggest a competitor. Three common problems, a simple test you can run yourself and what to do next.
What JSON-LD Does for AI Search, and What It Does Not
JSON-LD helps search engines read your page, but Google says no special schema is needed for AI features. Which types to use, a sample and common mistakes.
Google AI Overviews: What Changed and What Brands Should Do
Google AI Overviews now reach over 2.5 billion users a month and fewer people click regular results when one appears. What the data shows and three things brands can do.